Why Age Verification Is Required at Spinpolo
Before you can withdraw winnings or claim a Spinpolo bonus, you must prove you are at least 18 years old. This is a legal requirement in most jurisdictions where the casino operates. Without verified age, your account remains restricted — no deposits, no withdrawals, no access to promotions. The process is straightforward but requires specific documents. spinpolo follows standard KYC (Know Your Customer) procedures, so having the right paperwork ready saves time.
Accepted Documents for Proof of Age
To verify your identity and age, you need to provide one of the following documents. The table below lists acceptable proofs and their purpose.
| Document Type | Purpose | Notes |
|---|---|---|
| Passport (valid) | Confirms full name, date of birth, and nationality | Must show photo and signature |
| Driver’s Licence | Verifies age and address if current | Front and back required |
| National ID Card | Proof of age and identity | Both sides needed |
| Birth Certificate | Secondary age proof | Often used alongside other ID |
All documents must be clear, unexpired, and in colour. Blurry images or cropped edges cause delays.
Step-by-Step Verification Process
- Log in to your account at Spinpolo casino and navigate to the “Verification” or “My Account” section.
- Select “Upload Documents” and choose the type of ID you are submitting.
- Take a photo or scan the document – ensure all four corners are visible and text is readable.
- Upload the file (JPEG or PNG, max 5 MB per file).
- Wait for the confirmation email – usually within 24–48 hours.
- Once approved, you can access withdrawals and the Spinpolo no deposit offer (if applicable).
If you use a Spinpolo promo code during registration, verification must be completed before you can redeem any free spins tied to that code.
Common Issues and How to Resolve Them
Many players encounter problems during verification. Here are the most frequent:
- Document not matching account details: Ensure your name and date of birth on the ID exactly match what you entered during registration.
- Poor image quality: Use a scanner or a well-lit phone camera. Avoid shadows and reflections.
- Expired ID: Only current, valid documents are accepted. Renew before submitting.
- Address mismatch: If you moved recently, update your profile before uploading proof of address.
Support is available via live chat. If you have a Spinpolo free spins pending, verification must pass before those spins are credited.
Timeframes and What to Expect After Submission
Most documents are reviewed within 24 hours, but it can take up to 72 hours during peak periods. Once approved, you receive an email with the subject “Verification Complete”. After that, you can deposit, withdraw, and use all features. The entire process for a typical player takes about 2–3 days if all documents are correct. The Spinpolo team does not accept screenshots of digital IDs – only original scans or photos. For any questions, check the FAQ or contact support directly.
To start the verification process, visit Spinpolo and follow the steps above.